Privacy Policy

Account information

Information provided when creating an account, such as:

• Name
• Email address
• User identifier
• Information provided by the professional who invites the user

Types of data and their use

Depending on the functionality, data is used as follows:

• Contact data (name, email): used for account creation and management.
• Identifiers (user ID): used to identify the account within the system.
• Health and follow-up information: used exclusively for monitoring the process by the healthcare professional.
• Content entered by the user: used as part of the follow-up record.
• Usage data: used to improve the experience and operation of the application.
• Diagnostic data: used to detect errors and improve system stability.

Health and follow-up information

Patients may provide health-related information through forms created by healthcare professionals. This information may include:

• Responses to questionnaires
• Follow-up records
• Notes or information related to the treatment process
• Information related to prescribed medications recorded as part of the follow-up process defined by the healthcare professional

This information is voluntarily entered by the user as part of the professional follow-up process.

Technical information

The application may automatically collect limited technical information, such as:

• Device type
• Operating system version
• Application version
• Diagnostic information to improve the service
• Anonymous application usage analytics used to improve its stability and usability

The information collected through the application is used for the following purposes:

• To enable communication between patients and healthcare professionals
• To enable professionals to monitor patients’ responses over time
• To provide and maintain the platform’s functionality
• To improve the reliability and performance of the application
• To provide technical support when necessary

Nemet does not sell or share personal information with third parties for advertising purposes.

Nemet does not share personal data with third parties, except for technology providers necessary for the operation of the service (for example, cloud infrastructure), which comply with appropriate security standards.

These measures include:

• Encrypted communications using HTTPS/TLS
• Secure infrastructure and access controls based on AWS best practices
• System isolation and role-based access controls
• Restricted access to patient information
• Encrypted storage of sensitive data

Data is only accessible to the patient and the healthcare professional responsible for the follow-up, except when necessary to maintain the technical operation of the service.

Data is stored on secure cloud infrastructure hosted by Amazon Web Services (AWS).

Depending on operational requirements, data may be processed or stored in secure data centers located in different geographic regions, including São Paulo (Brazil) and Northern Virginia (United States).